Consultation Booking & Cancellation Policy
There is a £50 booking fee to secure the appointment which is fully redeemable against the treatment you choose to proceed with. If the outcome of the consultation is information and advice only, this booking fee will be retained as the consultation fee. If you need to cancel or reschedule your appointment please ensure the clinic is notified no less than 48 hours prior to your appointment. Cancellations within 48 hours of your appointment or non-attendance may result in forfeiture of the booking fee.
Cancellation Policy for products ordered from this website
It is your legal right to cancel within 14 working days of receiving your order. In the event of a cancellation, you must notify us by telephone (0845 388 3807) during our normal business hours or by email (email@example.com) and arrange return by a tracked delivery service with signature on receipt. We will only accept returns that are unopened, unused and undamaged and in a condition suitable for re-sale. It is your responsibility to ensure that return packaging is appropriate to prevent damage during transit. Returns must be received by us within 5 working days. Refunds will be processed when the cancelled order has been received and the cost will only be refunded to the billing account used when placing the order and minus postage and handling costs.
The return address is Dr Ayanna Knight Ltd., Gallery 8, 95 Ditchling Road Brighton, BN1 4ST
Damaged / Missing Items
It is your responsibility to inspect your order on delivery and notify us within 24 hours if any items are damaged or missing. Notification can be by telephone (0845 388 3807) during our normal working hours or via email (firstname.lastname@example.org). We reserve the right to offer a refund or replace the damaged/missing product in accordance with your legal rights. We will not refund or replace any item that has been used by you when the damage could reasonably be detected prior to opening. Any damaged Products must be retained by the Customer along with any packaging as they may be required for inspection by the courier or by Us.
Products that have been delivered incorrectly must be returned un-used and unopened in their original packaging (except to the extent reasonably necessary to examine them). Returns are only accepted if agreed by Us.
Our policy on cancellations, returns and refunds does not affect your statutory legal rights.
We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order. It is the responsibility of the Customer to ensure that the delivery details are correct and that there will be someone there to receive delivery. Any specific delivery instructions will require confirmation at the time of placing an order. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door. Where an order is dispatched with more than one delivery, each delivery is considered a different Contract and will be dealt with individually and not as a whole in the case of any dispute or liability. In the event that the Customer fails or refuses to accept delivery of a Contract, We reserve the right to terminate the Contract and recover any costs from the Customer with regards delivery, disposal and any additional costs.
We offer free delivery on all orders within the UK. Standard delivery is via Royal Mail or Courier and orders should be received within 2-5 working days. All deliveries are made using a tracked service and require a signature on delivery. A tracking number will be sent via email when the order has been dispatched.
International Orders outside of the UK are dispatched via Royal Mail tracked service and a £10 delivery charge will be added to the cost of the order. Customers may contact Dr Ayanna Knight Ltd to request alternative couriers however any additional charges will be incurred by the customer and paid to Dr Ayanna Knight Ltd before the item is dispatched.
When ordering Products for delivery outside the UK, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs officer for further information before placing your order. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable for any breach by you of any such laws. Please note that cross-border deliveries are subject to opening and inspection by customs authorities.
In the event that an item is out of stock, we will contact you by email or other means to inform you within 5 working days. If the item will be in stock the next working day, we will post the order out the following day. If the item will take longer to arrive, we will post out the rest of the order and then post the missing item as back order as soon as it arrives. You are entitled to cancel your order prior to dispatch and receive a full refund.