NEW PATIENT REGISTRATION

Your care begins with a personal medical consultation and clinical assessment with Dr Ayanna Knight. There are two registration options:

Comprehensive New Patient Registration — £150
For facial rejuvenation, skin health, advanced skin treatments and medical-grade skincare.

Cryotherapy & Focused Treatments Registration — £100
For cryotherapy, laser hair removal, cryolipolysis and IV nutrition therapy.

Both include personalised recommendations, a written plan and ongoing registration with the clinic. Each includes £50 towards treatment, valid for six months from your registration appointment.

Registration is paid once. Treatment is charged separately, and there is no obligation to proceed.

Please visit our New Patient Registration page to choose your pathway and check appointment availability.

REGISTERED PATIENTS & ONGOING CARE

Once registered, you can contact Dr Knight directly by text on 07947 910380 to arrange your next appointment, discuss ongoing care or reschedule a visit.

You do not need to repeat New Patient Registration. Your care continues with the same doctor, with an understanding of your previous treatments, individual needs and longer-term goals.

BEFORE YOUR NEW PATIENT APPOINTMENT

Shortly before your appointment, usually the day before, Dr Knight will send you a text containing a secure link to your pre-consultation medical form.

Please complete this before attending. The information requested forms an important part of your clinical assessment and allows Dr Knight to review your medical history, current medication and relevant health information in preparation for your consultation.

TREATMENT SUITABILITY

Dr Knight will assess whether treatment is appropriate for you and explain the potential benefits, limitations, risks and alternatives before you decide whether to proceed.

If your requested treatment is unsuitable, she will explain why and discuss other options where appropriate. You are welcome to take time to consider her recommendations, with no obligation to proceed.

CANCELLATIONS & RESCHEDULING

If you need to change your appointment, please text 07947 910380 as soon as possible, giving at least 48 hours’ notice.

NEW PATIENT REGISTRATION

With at least 48 hours’ notice, your registration payment can be transferred to a rescheduled appointment.

For cancellations within 48 hours or missed appointments, some or all of your registration payment may be retained to reflect the clinic’s reasonable losses, taking account of whether the appointment can be filled.

If you cancel without rescheduling, any refund will take account of services already provided and reasonable losses arising from the cancellation. Any deduction will be explained.

REGISTERED PATIENT APPOINTMENTS

Please give at least 48 hours’ notice if you need to cancel or reschedule, allowing us to offer your appointment to another patient.

Your statutory rights are unaffected.

PRE-PAID TREATMENT COURSES

Payment is required in full before or at your first treatment appointment to receive the course price. Please arrange your appointments in advance so treatment can follow the recommended schedule.

Courses should be completed within 12 months of purchase unless otherwise agreed. If your treatment needs to be paused for clinical reasons, Dr Knight will discuss an appropriate extension or alternative arrangement.

CANCELLATIONS & MISSED APPOINTMENTS

Please give at least 48 hours’ notice to reschedule. Late cancellations or missed appointments may incur a deduction from your course balance, reflecting the clinic’s reasonable losses and taking account of whether the appointment can be filled. Any deduction will be explained.

ENDING YOUR COURSE EARLY

If you wish to stop your course, please contact Dr Knight. Any refund will take account of treatment already provided and any fair, applicable cancellation charges. The calculation will be explained before the refund is processed.

Your statutory rights are unaffected.

CHANGES TO YOUR APPOINTMENT BY THE CLINIC

We aim to begin every appointment on time. Occasionally, clinical circumstances or unforeseen events may cause a delay or require us to reschedule.

If your appointment is affected, we will contact you as soon as possible and help arrange a convenient alternative. If the clinic cancels your appointment and you prefer not to reschedule, any payment for that appointment will be refunded.