Dispatch & Delivery
We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order. It is the responsibility of the Customer to ensure that the delivery details are correct and that there will be someone there to receive delivery. Any specific delivery instructions will require confirmation at the time of placing an order. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door. Where an order is dispatched with more than one delivery, each delivery is considered a different Contract and will be dealt with individually and not as a whole in the case of any dispute or liability. In the event that the Customer fails or refuses to accept delivery of a Contract, We reserve the right to terminate the Contract and recover any costs from the Customer with regards delivery, disposal and any additional costs.
We offer free delivery on all orders in the UK. Standard delivery is via Royal Mail; all deliveries are made using a tracked service and require a signature on delivery.
Orders need to be received before 1pm to be processed on the same day otherwise they will be processed on the next working day. Orders made after 1pm on a Friday, during the weekend or on a Bank Holiday will be processed on the following working day.
The majority of orders are received within 48 hours if orders are placed before 1pm, not including Bank Holidays or weekends, however delivery may be made on a Saturday. Occasionally orders may take significantly more time to arrive due to circumstances beyond our control such as the Christmas holiday period. We are unable to investigate lost packages with Royal Mail until 15 working days have passed so recommend checking with your local Royal Mail depot in the first instance. For order made by courier, please contact us for further advice.
In the event that an item is out of stock, we will contact you by email or other means to inform you within 5 working days. If the item will be in stock the next working day, we will dispatch the order the following day. You are entitled to cancel your order prior to dispatch and receive a full refund.
If your order requires a signature and there is no-one to sign for it then Royal Mail will leave a card and the package will be taken to the local collection depot. You can either arrange re-delivery at a more convenient time or collect it yourself, however if it is not collected or re-delivered within 14 days, it will be returned to us. We will treat this as a cancelled order and refund your cost minus our postage and handling costs. We cannot be held responsible if you have not been notified of an attempted delivery and would recommend checking with your local Royal Mail collection depot if you feel you should have received your order. If your order does not require a signature, Royal Mail may leave your parcel with a neighbour under its delivery to neighbour scheme (http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour).
If your order is made via courier service, they will attempt to make delivery on 3 separate occasions and if delivery is still not possible, the order will be returned to us and we treat this as a cancelled order and refund your cost minus our postage and handling costs.
It is your responsibility to ensure that the delivery address is correct at the time of ordering and we cannot be held accountable for lost or undeliverable items due to incorrect address details. Undeliverable items due to incorrect address details will be treated as a cancelled order and we will refund your cost minus our postage and handling costs. We are unable to claim against a loss with Royal Mail or our courier service in the event of an incorrect address and therefore cannot refund or replace your order in these circumstances.
Dr Ayanna Knight Ltd. cannot be held responsible for any losses as a result of failure to deliver, delays in delivery time, no-one present to accept delivery or incorrect delivery details. We will endeavour to ensure that orders are delivered within the time specified when ordering, however, time for delivery will not be enforceable in these Terms & Conditions and the Customer shall not try and do so by the service of any notice or legal action.
It is your legal right to cancel within 14 working days of receiving your order. In the event of a cancellation, you must notify us by telephone (07947 910 380) during our normal business hours or by email (email@example.com) and arrange return by a tracked delivery service with signature on receipt. We will only accept returns that are unopened, unused and undamaged and in a condition suitable for re-sale. It is your responsibility to ensure that return packaging is appropriate to prevent damage during transit. Returns must be received by us within 5 working days. Refunds will be processed when the cancelled order has been received and the cost will only be refunded to the billing account used when placing the order and minus postage and handling costs.
The return address is Returns, Dr Ayanna Knight Ltd. 95 Ditchling Road, Brighton, BN1 4ST.
It is your responsibility to inspect your order on delivery and notify us within 24 hours if any items are damaged or missing. Notification can be by telephone (07947 910 380) during our normal working hours or via email (firstname.lastname@example.org). We reserve the right to offer a refund or replace the damaged/missing product in accordance with your legal rights. We will not refund or replace any item that has been used by you when the damage could reasonably be detected prior to opening. Any damaged Products must be retained by the Customer along with any packaging as they may be required for inspection by the courier or by Us.