returns and refunds

can i return an item if i change my mind?

It is your legal right to cancel within 14 working days of receiving your order. In the event of a cancellation, you must notify us by telephone (07947 910 380) during our normal business hours or by email (info@skinbrighton.co.uk) and arrange return by a tracked delivery service with signature on receipt. We will only accept returns that are unopened, unused and undamaged and in a condition suitable for re-sale. It is your responsibility to ensure that return packaging is appropriate to prevent damage during transit. Returns must be received by us within 5 working days. Refunds will be processed when the cancelled order has been received and the cost will only be refunded to the billing account used when placing the order and minus postage costs.

The return address is Returns, Dr Ayanna Knight Ltd. 95 Ditchling Road, Brighton, BN1 4ST.

damaged / missing items

It is your responsibility to inspect your order on delivery and notify us within 24 hours if any items are damaged or missing. Notification can be by telephone (07947 910 380) during our normal working hours or via email (info@skinbrighton.co.uk). We reserve the right to offer a refund or replace the damaged/missing product in accordance with your legal rights. We will not refund or replace any item that has been used by you when the damage could reasonably be detected prior to opening. Any damaged Products must be retained by the Customer along with any packaging as they may be required for inspection by the courier or by Us.

Exchanges

If you wish to exchange an item, you must notify us by telephone (07947 910 380) during our normal business hours or by email (info@skinbrighton.co.uk) and arrange return by a tracked delivery service with signature on receipt. We will only accept returns that are unopened, unused and undamaged and in a condition suitable for re-sale. It is your responsibility to ensure that return packaging is appropriate to prevent damage during transit. Returns must be received by us within 5 working days.

If the item you wish to exchange is of higher or lower value than the product you wish to purchase as a replacement, we will refund or invoice you for the difference accordingly. Higher priced items will only be dispatched once payment has been received.

We recommend you contact Dr Knight either by telephone, email or in clinic before purchasing any Obagi products to ensure that you select the most appropriate treatment for your skin type. Products that require a prescription cannot be exchanged.